Fashionluxe has zero tolerance for counterfeit items. This goes against our policy and the very foundation of our business, which is built on the trust of our community.

All items are 100% authenticity guaranteed. We proudly and confidently offer a money-back guarantee on the authenticity of every product.

The condition of our items are classified in the following way:

• N - Brand-new: unused items.
• S - Like New & Unused: Items that have been stored for a short period after purchase and have never been used.
• SA- Unused: Items that have never been used but have aged slightly over time due to storage.
• A - Excellent: Items that have been used a few times but remain in excellent condition with minimal, barely noticeable scratches or dirt.
• AB - Very Good: Items that have been used multiple times and may have some scratches or stains. However, any dirt or scratches are minimal and do not affect the overall cleanliness of the product.
• B - Good: Common second-hand items with visible signs of use, including stains, scratches, and wear, but still functional.
  

Product images, descriptions, and grades are provided to be used together in order to determine the viability of an item. All three elements should be used in combination to decide on requesting an item.

Please allow 2-3 business days for order processing.

Once processed, orders within the U.S. will be delivered in 4-7 business days.

Once your item is confirmed, it may take 2-3 business days for our team to receive, inspect and process your order for shipment. Total turnaround time may take about 7-10 business days.

Returns are only possible if the item does not match the description or is declared counterfeit by a third-party expert. If it is the case, we offer a 7-day return policy for U.S. orders. You have seven days from receiving your item to request a return. After reassessment of the product by our team, a refund will be issued.